Company

Pitney Bowes is the world's leading provider of mail and document management systems, with an 80-plus year history of excellence, $4.4 billion in sales, 3,500 active patents, 33,000 employees and two million customers.

Situation

Initial deployment for "servers only," but Pitney Bowes was hit hard by Blaster and Welchia worms, expanded on the fly to all desktops:

• Had not patched the RPC vulnerability in Windows (MS03-026) due to existing time-intensive and ineffective systems management solution in place.

Response

In three days, the company deployed 8,000 BigFix Agents to assets in main offices and hundreds of sub-offices:

• 7,000 on single US server, 1,000 on European server.
• Completed deployment to 14,000 seats 10 days later.
• Subsequently ordered 2,000 additional seats.

Result

BigFix allowed Pitney Bowes to rapidly:

• Patch all MS03-026 affected computers.
• Remove Blaster and Welchia worms using a custom Fixlet running Symantec's removal tool.

With BigFix, Pitney Bowes can now manage patch management, security policy compliance and configuration management - easier and more cost effectively than ever before possible.

"BigFix enables Pitney Bowes to very quickly qualify, understand and deploy patches intelligently across all our environments, servers and desktops. BigFix adds a new level of control and security to our network and we're already realizing incredible value by simplifying the patch management process."

David Giambruno
Director of Strategic Technology
Pitney Bowes